Privacy Policy

This Privacy Policy explains what personal data ZEOS BET (www.zeosbet.com) collects, why, who we share it with and the rights you have. It applies to the Site and to any contact with our Support team.

1. Who is responsible

The data controller is [COMPANY NAME], [REGISTERED ADDRESS] ("ZEOS BET", "we", "us"). For any privacy question or request, contact [PRIVACY EMAIL].

2. What we collect

• Account details: username, email address, display name, your password (stored only as a one-way hash), language and account settings.
• Country: the country you give us, or — if you don't — the country we detect from your IP address when you sign up. Game studios need it because some games are not offered in every country.
• Payments: for crypto deposits, the deposit addresses assigned to you and the blockchain transactions sent to them; for bank or local payments, the details our payment partner needs (such as your name and email) and the payment status; for withdrawals, your wallet address or bank details (for example your name, tax/ID number such as a CPF, and PIX key or CLABE).
• Play: every bet, win, game session, poker and table-game hand, sports bet, bonus, free spin and giveaway coin, with your balance after each.
• Identity checks: documents and information you send us when we ask you to verify your account.
• Support: messages you send us and our replies.
• Technical data: IP address, browser and device information, and security logs (for example logins and admin actions).
• Activity on the Site: while you are signed in, which pages you open and which buttons and links you click, with the time. We never record what you type (such as passwords, amounts or messages). We use it to improve the Site, help you when you contact Support, and protect your account against fraud. It is kept for 90 days.

3. Why we use it

• To run your account and the games, process deposits and withdrawals, and pay winnings — necessary to perform our contract with you.
• To verify age and identity, prevent fraud, multiple accounts and money laundering, and keep records required by law — legal obligations and our legitimate interest in a safe service.
• To apply bonuses, free spins and giveaways you take part in, and to send you notifications about your account.
• To answer Support requests and handle complaints.
• To keep the Site secure and working, and to understand how it is used so we can improve it — our legitimate interest.
• To send marketing only where you have agreed or the law allows; you can opt out at any time.

4. Who we share it with

We share only what each partner needs:

• Game aggregator and game studios — to open games and settle bets: your player ID, country, IP address, currency and balance.
• Payment partners — to process bank and local-method deposits and withdrawals.
• Blockchain networks — crypto transactions are public by nature; a transaction to or from our addresses is visible on the blockchain.
• Infrastructure providers — Cloudflare (network security and delivery), our database host and our server host, which store and process data on our behalf.
• The partner who referred you — if you signed up through a partner's (affiliate's) link or code, that partner can see your username, email address, country, sign-up date and your totals (deposits, wagers and net revenue), and can send you bonuses and free spins.
• Authorities, regulators and professional advisers — where the law requires it or to protect our rights, including reports of suspected fraud or money laundering.

We do not sell your personal data.

5. International transfers

Our providers may process data outside your country, including in the United States. Where required, we use appropriate safeguards such as standard contractual clauses.

6. How long we keep it

We keep account, transaction and verification records for as long as your account is open and for at least [5] years after it is closed, as anti-money-laundering and accounting rules require. Support messages and technical logs are kept for shorter periods unless needed for a dispute or investigation.

7. Cookies and similar technology

We use a few essential cookies: one keeps you signed in (a secure session token), one remembers your language, and one remembers the partner link you arrived from, for 30 days. Your browser's local storage keeps small preferences such as sound settings and your bet slip. We do not use advertising or cross-site tracking cookies. Game studios may use their own cookies inside their games, under their own policies.

8. Security

Passwords are hashed, connections use HTTPS, administrative access is restricted by role and logged, and payment details are handled by specialised partners. No system is perfectly secure, so please keep your password private and tell us at once if you think your account has been accessed.

9. Your rights

Depending on where you live, you can ask to access your data, correct it, delete it, restrict or object to its use, receive it in a portable format, and withdraw consent you have given. Some data must be kept by law even if you ask us to delete it. Contact [PRIVACY EMAIL]; we may need to confirm your identity first. You can also complain to your local data protection authority.

10. Children

The Site is only for adults (18+). We do not knowingly collect data from minors and close any account we find belongs to one.

11. Changes

We may update this policy. The date of the latest version is shown at the top of this page, and important changes will be announced on the Site.